The pandemic has not only changed work but has changed how we manage our workforce.
A recent national Covid office survey found that 63% of
employees were ready to return to the office with the right incentives and
safety precautions. By comparison, just over 25% were uncomfortable returning
to the office. Which begs the question: How do you determine what’s best for
your company?
Precautions, Vaccines, and Trust
As with many other areas, communication and trust are key, and here it
appears that employers are doing a good job: A full 85% of survey respondents
were satisfied with their employers’ communication about a timeline for a
return to work and what that would look like.
Meanwhile, a CNBC survey reveals that 57% of employees prefer a
mandatory Covid-19 vaccine for a return to the office. This is likely in part
because a full 25% of respondents in our survey said they would not trust
co-workers to self-report symptoms.
This may be because many people are experiencing “pandemic fatigue” and
therefore attending gatherings, which may increase the spread of Covid-19. This
was especially problematic late last year, which led to a debate
over punishing employees who attended holiday gatherings that
violated local recommendations and regulations.
An additional issue is that some workers are divided about whether they
want to get a vaccine, and they’re especially wary of employers requiring one.
Unfortunately, this is in part at least a political divide, according to
another Axios-Ipsos poll, which shows that 26% of Republicans will refuse
to get a vaccine compared to 17% of Democrats and 18% of Independents.
Politics aside, most companies know that a vaccinated workforce is the
simplest way to protect their employees’ health as they return to work,
especially as new strains of the virus continue to emerge.
The Home Office Effect
Of course, returning to work hinges on more than just issues with
vaccination and testing. Employees in our survey have in large part discovered
that despite some drawbacks, working at home has provided some big perks that
they’ll want to keep once they return to an office. For example:
50% like the more flexible hours when working from home. One of the top
benefits respondents requested to return to work is the option to shift hours
and avoid heavy commute times.
Speaking of commutes, 35% listed no commute as a top benefit of working
from home. The requested benefit: that employers cover commuting costs.
Many parents have been home-schooling their children and have realized
the benefit of lower childcare costs. Parents requested subsidized in-home
childcare or even on-site learning pods.
32% report better eating habits at home, and many requested employee
meal programs as a perk for returning to the office.
The push for flexible schedules also means many employees would like the
option to work from anywhere a certain number of days per week. However, “[work
from home] is terrible branding, precisely because it fails to communicate the
fundamental freedom that comes with these new policies. It’s not about further
imprisoning us in our homes — it’s about empowering us to think and work
exactly where we are personally most productive,” Danny Crichton wrote for
TechCrunch.
“The whole point of the flexibility that ‘Work From Home’ provides is
precisely that you can work from anywhere,” Crichton continues. “[Where you
work] may be your home — but it may as well be a café, the hospital where a
sick family member is located, a beach, a friend’s house, a hotel. The point of
flexibility here is to untether our schedules and the stress associated with
them and allow our work to happen where we want it to.”
Only 9.7% of our respondents want to return to the office full-time, and
over 75% would prefer to either work remotely full-time or only have to be in
the office 1 to 3 times per week.
Employers, too, stand to enjoy the benefits of increased attention to
flexibility. “Our company was going to build a large company headquarters to
consolidate several offices we have throughout the valley,” Shannon
Chiboi, a veterans education coordinator, told us. “Now, many of our workers
work full-time remotely, and that plan has been put on hold indefinitely.”
The truth is that some introverted employees, often ignored during
certain training scenarios, will have one of two reactions. Either they will
feel more isolated in group chats and Zoom meetings, or they may feel that
leadership is forced to acknowledge them and interact with them one-on-one, a
scenario that holds a lot of appeal.
What Should Your Company Do?
“Like many other companies, we’ve been cautious about a full return to
the office. Currently, we have implemented a staggered return to allow for some
departments to continue working remotely,” Monica Eaton-Cardone, co-founder and
COO of Chargebacks911, told us. “For those in office, we have strict policies
in place regarding social distancing, mask-wearing in public spaces, and
receiving temperature checks every morning before entering the building.”
That’s similar to what many employers are doing, but will this change?
For many, a return to work will include:
Vaccine options and reasonable precautions that comply with local laws
and regulations primarily focused on protecting employee health
Flexible work hours and days that help minimize office occupancy at any
given time and allow for social distancing and protections without the need to
increase the company’s physical footprint
Employee incentives and benefits designed to bring the benefits of
working remotely to those who return to the office
A blended workforce, with some employees who work remotely and others
who work in the office full- or part-time
Of course, this raises additional issues of dealing with a blended
workforce from an HR perspective, preserving company culture remotely, and
other challenges. But it seems that Covid-19 has forced companies to consider
the “new normal” of their workforce in an “unprecedented” way. The pandemic has
not only changed work but has changed how we manage our workforce.